Bandwidth is a rate of data transfer, usually measured in bits per second (bps). With a higher bandwidth or more bits per second, you will be able to do things faster on the internet. For example, if you download a video, it will come out more smoothly. If you like to chat, your messages will come and go more quickly. If you play online games, you will be able to move your character faster than if you were using a connection with a lower bandwidth.
Can I keep the device (Landline/Modem unit) if I unsubscribe to Globe?
No. The handset and modem remain the property of Globe Telecom. However, for the duration of your subscription to Wireless Globe Broadband, we will continually replace your units when damaged as long as the damage is not a direct cause of subscriber misuse.
Are there any Internet limits or time restrictions with my subscription?
There are no time restrictions with the subscription for unlimited broadband packages. But for internet limits, please refer to our Fair and Acceptable Use Policy, which you can find on the Customer Information Sheet that you filled out when you applied for your Globe Broadband subscription.
How long is my lock-in period?
Your lock-in period may range from 12 to 24 months. The length will vary depending on which plan or package you are subscribed to.
Does my Globe Broadband subscription come with email?
No. As of today, only Wired Globe Broadband services have free email account. To access your email account(s), visit http://webmail.globelines.com.ph. Your username and password will be provided to you upon installation/pick-up of unit. This can either be your first choice of username (during application process) or any of the other alternative usernames that you suggested. All Wired and Wireless Globe Broadband and Wireless Plan subscribers will be given a unique username and password. However, only Wired Globe Broadband Plan subscribers have free email accounts.
Is my PC compatible with my modem?
Please make sure that your PC complies with these requirements:
For PC users:
Pentium 3 or higher, or AMD Athlon equivalent
Windows XP or Vista
At least 512MB RAM
Mozilla Firefox 2.0, or MS Internet Explorer 6.0 and up
100MB of free disk space
High-powered USB 2.0 Port or Ethernet LAN Card
For Mac users:
PowerPC-based Macs (Power Mac, iMac, eMac, Mac mini, PowerBook, iBook) OR Intel-based Macs (Mac Pro, iMac, Mac Mini, MacBook, MacBook Pro)
Mac OS 9.x/10.2 (Jaguar)/10.3 (Panther)/10.4 (Tiger)
At least 512MB RAM
Safari, Mozilla Firefox, or MS Internet Explorer v5 and up
100MB of free disk space
High-powered USB Port or Ethernet LAN Card
Can I use any brand or type of modem for my connection?
In order to enjoy optimum service from Globe Broadband, we strongly recommend that you use only your Globe Broadband modem.
How do I protect my PC from viruses, malware, and spyware?
Be sure to install an anti-virus/anti-malware/anti-spyware program; update this program regularly and schedule regular scans for your PC. Make sure to scan all files downloaded, thumb drives and other storage media before opening them. Also, avoid visiting untrusted websites.
What do I do if my PC gets infected with a virus/malware/spyware?
If your PC becomes infected, first make sure to back up all the files that you have saved on your PC. Then do a scan on your PC, using your anti-virus/anti-malware/anti-spyware software. The scan will help you to find the infected file, and to delete or quarantine it so that it doesn’t harm any of the other files on your PC. For viruses or spyware that disrupt the normal operations of your computer, consult the technician at your favorite PC store.
How do I set up my Globe Broadband internet connection?
The speed of your broadband Internet connection depends on many different things, like:
- What broadband package you have chosen.
- The capacity of your computer hardware and software.
- The website that you are visiting on the Internet.
- The number of PCs that you have hooked up to your broadband connection.
To ensure superior browsing experience, please follow the recommended number of PC connections for your subscription. The more PCs you connect to the Internet, the slower your Internet connection will be, since more users will be sharing the bandwidth. If you are using wireless Globe Broadband, the speed of your Internet connection will also depend on the number of people who are also using the wireless network nearby, any physical obstructions that may weaken your signal, and technical or non-technical interference like noise of electrical short circuits.
How do I set up my Wireless Globe Broadband internet connection?
For Wireless Globe Broadband plans, you can do installation yourself, using the step-by-step instructions found in the Systems and Configurations part of this manual. Just make sure that you have the following items:
For Wireless Globe Broadband Plan (Internet only): ZTE MF600 HSDPA Wireless Access Modem and the included Ethernet cable.
For Wireless Globe Broadband Plan (Landline and Internet), you will have one of the following depending on your plan:
- ZTE MF600 HSDPA Wireless Access Modem and the included Ethernet cable, phone cable and Globe telephone set.
- OR Axesstel CDMA 1xEV-DO High-Speed Wireless Modem and the included Ethernet Cable and Axesstel L450/L800/L1900 Fixed Wireless Phone Unit.
If you need more help, just call our Customer Care Hotline at (02) 919-8888 for NCR/Luzon or (032) 410-8888 for the Visayas and Mindanao.
How do I configure my Wireless Globe Broadband Internet connection for ZTE MF600 Wireless Access Modem?
Your Globe Broadband modem is a Plug-and-Play modems which does not require complicated steps to configure. You can surf the Internet as soon as you install the cables and antenna correctly.
- Attach the antenna provided to the antenna connector found at the back of the modem. Hold the antenna and rotate the screw cap in clockwise direction.
- (For INTERNET and LANDLINE Plan Only) Connect the telephone set and modem using the supplied phone cable (RJ-11) via the phone interface found at the back of the modem.
- Next, connect your PC and modem using the supplied cross Ethernet cable (RJ-45) via the LAN interface.
Note: The phone cable and Ethernet cable are both provided. Please DO NOT use any other Ethernet cable to ensure that the modem will work.
- Connect the power adaptor of the modem to a standard power outlet and insert the plug into the socket at the rear of the modem.
- Turn the power switch ON to get started.
- (For the INTERNET and LANDLINE Bundle Only) Make sure the phone is on-hook before powering on.
Note: When the modem is switched off and if a new call is coming in, the caller will hear the prompt, “The number you have dialed is currently unavailable.”
Make sure you wait 1– 2 minutes after switching the power ON before you use the service, as the modem needs to initialize, attach itself to the network, and then obtain an IP address. The Radio Signal Strength Indicator (RSSI), DATA and PWR indicator should be lit.
Note: If the RSSI LED is blinking or is not lit at all, it means that the Radio Frequency signal is weak or the antenna screw is loose. To correct this, change the location of the modem to move it away from obstructions or check the antenna installation again. Make sure that the RSSI LED is constantly lit; this shows that you have a strong and steady signal.
If you need help in configuring your Internet connection, our service team is available to assist you. Just call our hotline number at (02) 919-8888 for NCR/Luzon or (032) 410-8888 for the Visayas and Mindanao.
How do I configure my Wireless Globe Broadband internet connection for Axesstel CDMA 1xEV-DO High-Speed Wireless Modem?
- Connect the provided external antenna to the appropriate port at the back of the modem.
- Install the driver. Make sure the modem is not connected to your computer.
- Inserting the CD disc and the driver installation program will run automatically. To manually install, right click on the CD icon, click explore; look for the file named setup.exe and click on this to run the software. Navigate the program according to the User Manual.
- When the program prompts you to insert hardware into the computer, connect the modem / terminal to the computer, and wait for the installation to finish.
PWR light turns on when the power is supplied
LINK light turns on when there is network signal
DATA light turns on when there is data transferring
Activating the Access Box
- Insert connector (1) into the Access Box and insert the other end (2) into the back of the PC.
- If network signal is weak, insert the other connector (3) into the back of the PC as well.
Setting up Your Software
- Double click the application icon for the Access Box on the desktop.
- Or select Start >> Programs >> ZTE_Connect >>ZTE_Connect.
- The two icons below indicate the status of your connection after initialization which is located at the right side of the taskbar.
- To exit the application, simply right-click the icon which is displayed at the right side of the taskbar and select Exit from the pop-up menu.
Setting up your Option to Connect or Disconnect:
- Click File menu, then select Preferences .
- Input Username, Password and Phone Number. The “#777” should not be changed.
- Your Username and Password can be found at the back of your modem. It is the 8-digit alphanumeric code after the initials ESN.
- This code will serve as both your Username and Password. Please use ALL CAPS for the letters upon entering the code.
- Other usernames and passwords encoded will not be accepted.
- Click the OK button
- To connect to the network: Click the Connect button, or right-click the icon (Which appears on the right side of the taskbar), then select Connect from the popup menu.
- To disconnect from the network: Click the Hang up button.
- Checking your Connection Record
- Connection Record is a users’ reference for their usage. It shows connection time, duration, total bytes and In/Out bytes for each connection.
- Click Usage button to access the Connection Record.
- To clear all connection records, click Clear Log in the Log menu.
How do I configure my Wireless Globe Broadband internet connection for Wireless Axesstel D450 modem?
- Make sure that the unit is turned off before attaching the Ethernet cable and the antennae on both sides of the modem.
- If the modem is to be connected using an Ethernet cable, the switch at the side of the Ethernet Port should be on ”Ethernet”. If the modem is to be connected using the USB, slide the switch to USB. Note: The Driver CD should be installed should you wish to use the USB.
- Connect the Power Adapter to the Power Connector of the EV-DO modem then plug the AC to the outlet.
- Switch the power ON. The switch is located beside the power jack.
- Note: The red LED power indicator should light up. The “Ethernet” LED indicator will light up if the modem is already connected to the computer using the Ethernet cable/RJ-45.
- Wait for the “Signal” LED indicator to light up (either red, orange or green) when it receives signal from the network.
- You may begin using the Internet once the ”Signal” LED is lit up. How to configure the Internet connection.
After correctly connecting the cables or antennae, the LAN (local Area Network) port should be enabled. To enable your created connection:
- Go to Control Panel
- Choose “Network Connections”
- Choose “Local Area Connection”
- Right-click and choose “Enable”
If you need help in configuring your Internet connection, our service team is available to assist you. Just call our hotline number at (02) 919-8888 (for NCR/Luzon) or (032) 410-8888 (for Visayas and Mindanao).
How do I connect to the internet?
The modem does NOT require any drivers and it supports main operating systems such as Windows XP, Windows Vista and Mac OSX. Before you can enjoy the Internet service, make sure:
- The modem’s PWR or BATT light is on.
- The modem’s RSSI light is on (for Wireless Globe Broadband) or the DSL LED is on (for Wired Globe Broadband).
- The Ethernet cable is connected properly.
- The DATA light (for Wireless Globe Broadband) and the LAN LED (for both) are constantly lit.
Note: Please use the exclusive Ethernet cable that is provided to you together with the modem. Also, please note that if the RSSI light (for Wireless Globe Broadband) is blinking, you should make sure that the modem is located at a suitable place and free from obstruction (preferably near a window).
Your modem is pre-configured with the default settings. As such, please DO NOT change any settings unless informed by Innove Communications, Inc.
- TCP/IP settings: should be set to “Obtain IP Address Automatically” and “Obtain DNS server address automatically”
- Web Browser settings: select “Automatically detect settings”
Disconnecting from the Internet
If you want to end your Internet session, you should:
- Switch off the modem
- Unplug the Ethernet cable
How do I troubleshoot my internet connection if its not working/slow?
- Check if your modem has power.
- Check if all cables are properly connected.
- Restart your computer.
- Check your PCs hardware specifications (e.g. Hard Drive space and Memory/RAM). Your computer might need an upgrade.
- Check your anti-virus if the security settings is on high or the firewall is enabled.
- Check your PC for possible infection of viruses, spy wares or Worms.
- Check if the LAN port you are using is Enabled and Connected.
- To do this, go to Start > Control Panel, then choose Network Connections.
- In the “Network Connections” menu bar, click “View” then “Details”. If the status says Disabled, you may enable your LAN port by right clicking on the connection and then choosing Enable.
- Assign/change the DNS configurations for your computer.
If you are using Windows 98SE/ME :
- Click Start>Settings>Control Panel.
- In Control Panel, double click Network Icon and choose Configuration Tab.
- Select TCP/IP <<< YOUR PC's LAN CARD BRAND>>> then click Properties.
- Click DNS Configuration Tab.
- Click Enable DNS, Type "Globe" as the Host and "Globe” as the Domain.
- Then key in the DNS Number 22.214.171.124, click Add.
- Key-in the 2nd DNS Number 202.52.263.7 then click OK.
- Restart PC.
If you are using Windows 2000/XP:
- Click Start>Settings>Control Panel, then double-click Network Connections.
- Double click Local Area Connections icon.
- In the Local Area Connection window, click Properties.
- Select Internet Protocol (TCP/IP) and click Properties.
- Select the Obtain IP address automatically and Use the following DNS Server Addresses.
- Key-in 126.96.36.199and202.52.263.7tothe Preferred and Alternate Servers, then click OK.
- Click OK then close all windows and open websites.
What can I do if I cannot get good signal in my Wireless service?
If your signal has suddenly weakened, there may be some interference that is preventing the signal from reaching your modem. Simply call our Customer Care Hotline to report this occurrence. An engineer will check your area and work on the resumption of your signal.
If your signal does not improve, you may be asked to bring your modem to the nearest Globe Payments and Service Center where we will determine what is wrong with the modem. Or you may request for a home visit for our personnel to check your modem; there will be some fees for home servicing of your modem.
If the modem is proven to be working but your signal is still absent, you may pre-terminate your subscription without being charged a pre-termination fee.
Can I connect more than one computer to the Internet with my subscription?
It depends on what plan or package you have chosen. For Globe Broadband Plans with Internet connections ranging from 256 kbps to 384kbps and 1Mbps, your modem unit can only be connected to one PC as your modem has to be physically connected to the PC on which you will use your broadband connection. For Globe Broadband Plans with speeds of up to 2Mbps or higher, you may connect up to 3 computers at a time to the Internet with your subscription.
Why is my internet connection slow?
There are many factors that can affect the speed of your Internet connection:
- The type of Internet connection you use. A broadband connection will be much faster than a dialup connection.
- The condition of the PC you are using. It should be virus-free and not contain any spyware which may eat up the bandwidth; to check the health of your PC, you can run a virus scan on your PC.
- Busy websites. Sometimes a website can take longer to respond when you try to download one of its web pages. Usually this means there are a lot of people looking at the same site.
- Internet congestion. If there are many people connecting to the Internet at the same time, your connection can slow down. Some times of day are busier than others. For example, after school can be a busy time because lots of students arrive at home or go to Internet cafes and try to connect to the Internet.
- Modem location. If you are using a wireless Globe Broadband plan, you should make sure your Globe Broadband modem is near a window or away from obstructions which may weaken your wireless signal. You will know if the signal is weak if the Signal Light on the modem is blinking.
Bits per Second (bps)
Bits per second is a measure of the speed or rate of data transfer known as bandwidth. The higher the bps, the faster your connection to the Internet, so the web pages that you are viewing come out more quickly on the screen of your PC.
A web browser is a software application that enables you to display and interact with text, images, and other information typically located on a website on the Internet. There are many different browsers such as Internet Explorer, Mozilla Firefox, Safari and Opera.
To download is to receive data or files from another computer, such as a server on the Internet. Downloading usually also means saving the files that you receive. You can use the Internet to download files from a server to a computer like mp3 songs, videos, programs, documents and others.
To upload means to send data or files to another computer, such as from your PC at home to a server on the Internet. Posting your family photo album on a file-sharing website means uploading your family photos onto the internet so that your friends and loved ones can see them.
A driver is a computer program that enables other computers to interact with a network or other device. For example, there are drivers for printers, monitors, graphics adapters, modems, Ethernet, and many others. The broadband modem that comes from Globe does not need a driver and is therefore called a Plug-and-Play modem. This means that you don’t need to install any new drivers or reconfigure any software on your computer in order to make your Internet connection work properly.
Lock-in period is the length of time that your subscription contract with Globe will be valid. During this period, you cannot move to another service provider without any switching costs.
A modem is a piece of equipment where digital data passes through and is converted to radio signals, allowing your computer to connect to the Internet. The radio signals from the Internet pass through this device as well to be converted back to digital data.
RJ-11 and RJ-45
These are types of connectors for telephone and Internet connections. An RJ-11 connector will hook up your household or office phones such as your Globe Landline phone. An RJ-45 connection is the cable used to connect your computer to the Internet.
A website is a collection of web pages, images, videos or other digital data, which you can access via the Internet and your high-speed Globe Broadband connection. A web page is a document that is part of a website; it is written in a programming language that allows it to display different images, links or interactive forms on one page on your computer screen. There are many different kinds of websites, a few of which are: social networking sites which let you chat, post pictures and do instant messaging; online gaming sites which let you play games and compete with other players; news websites which give you real-time updates on the politics or the stock market. Some websites are free and you can visit them as often as you like. Other websites require you to subscribe and pay a regular fee to access the data and images on them.
World Wide Web
The World Wide Web is a network of millions of interlinked documents which you can access through a special graphical user interface. With a web browser, you can view web pages from many different websites from all over the world.
What is Broadband?
Broadband is a type of communications technology which provides high-speed access to the Internet. Broadband speed is measured in bits per second. In general, an Internet connection of 256 kilobits per second (kbps) is considered a broadband connection. The higher the kbps rate, the faster the connection to the Internet will be. Broadband connections use different types of technologies. One popular type is DSL or Digital Subscriber line, which uses telephone lines to provide Internet access.
What can I do with a fast broadband Internet connection?
When you have a fast Internet connection, you don’t have to sit at your PC for a long time, waiting for a web page to load on your computer screen. You also don’t need to wait so long when you are downloading email, music, videos, photos or other things from the Internet. When you use a dialup connection, it may take several seconds or even minutes for you to download all your email. With your Globe Broadband connection, you can download your email in just a few seconds. Also if you use a dialup connection, you will not be able to watch videos or make phone calls to your loved ones using the Internet; with Globe Broadband, you can do all these and more.
Why do you say "up to" when you talk about the speed of my connection?
The speed of your Globe Broadband connection is not guaranteed; it is called a burst speed, which means that your connection can go as high as or even higher than the speed indicated on your Globe Broadband package. However there may also be times when it will not go that high or that fast. The speed can change depending on many things, like how many people are using the connection at the same time or the type of software or hardware used by your PC.
Why is my download speed higher than my upload speed?
Most people spend much more time downloading from the Internet (this includes viewing web pages or multimedia files like music or video) than they do uploading onto the Internet (like posting photo albums on file-sharing websites). As a result, most Internet connections are designed to give priority to downloading; they do this by giving a faster speed for downloading versus uploading. This is perfectly normal and very common.
What do I do if I keep on disconnecting from my internet connection?
- Make sure that the modem is not near any equipment which might interfere with its signal. Move it away from speakers, lamps, malfunctioning cordless phones and dimmer switches.
- If you are connected via Wireless Globe Broadband, try to move the modem to another location within your area, away from obstructions and interference.
- Make sure that all cable connections are properly plugged in and not loose. Phone cables should always be checked for damages as this causes on-off connection.
If none of these solved your problem, go to CONTACT US tab of Click Fix and click on the CREATE SUPPORT CODE section. The support code will indicate the trouble of your internet connection. Use this to inform our Technical Help Desk hotline on the concerns of your internet connection. You may call our 24-Hour Customer Care numbers at (02) 919-8888. Dial 171 toll -free from any Globe landline phone.